Privacy Policy
Last update: 09.04.25
At Piotech Electrical, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store and disclose personal information that we gather through our website and services.
What Personal Information We Collect
We may collect the following kinds of personal information when you interact with our website:
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Full name
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Email address
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Phone number (if provided)
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Any other information you provide via our contact forms or messaging tools
How We Collect Your Information
We collect your personal information directly from you when you:
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Fill out the Contact Us form
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Submit a Quote Request
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Use our chat or messaging services
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Communicate with us by email, phone or via our website
Why We Collect Your Information
We only collect and use your personal information for purposes directly related to our business activities, such as:
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Responding to your enquiries and providing customer support
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Supplying quotes or estimates for electrical services
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Following up on work requests or bookings
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Improving our website, communication, and service offerings
We will not use your information for any purpose unrelated to our business, and we do not sell or rent your personal information to third parties.
Disclosure of Personal Information
We may disclose your personal information:
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To our trusted team members or service providers who assist in our operations (e.g. quoting software or email platforms)
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When required by law or regulation
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If necessary to protect our legal rights or property
All third-party service providers we work with are also bound to comply with privacy obligations.
How We Store and Protect Your Information
We take reasonable steps to ensure your personal information is secure and protected from unauthorised access, misuse, loss or disclosure. Information is stored on secure servers and access is limited to authorised personnel only.
Accessing or Updating Your Information
You may request access to, or correction of, the personal information we hold about you by contacting us directly at:
📧 admin@piotechelectrical.com.au
📞 0415902388
We will respond to your request as soon as reasonably practicable.
Cookies & Website Analytics
We may use cookies or analytics tools to understand how users interact with our website and to improve functionality. These tools do not collect personal information unless you provide it voluntarily via a form.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our practices or relevant laws. The updated version will always be available on our website with the effective date noted at the top.
Contact Us
If you have any questions, concerns or complaints about how we handle your personal information, please contact us at:
📧 admin@piotechelectrical.com.au
📞 0415902388